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HEARTLAND Privacy Policy

Your privacy is important to HEARTLAND Community Bank.  This is why, as a member of Rock Bancshares, Inc., we are committed to the HEARTLAND Privacy Promise.

While information is the cornerstone of our ability to provide superior service, our most important asset is our customers’ trust.  Keeping customer information secure and using it only as our customers would want us to, is a top priority for all of us at HEARTLAND Community Bank.  Here is our HEARTLAND Privacy Promise to you, our individual customers:

We respect your financial privacy and comply with laws and regulations designed to secure that privacy.  Your relationship with us is important, and we want you to understand our policies and practices about handling information.  We will keep confidential any nonpublic personal information about you, but may share transaction and experience information about you with our subsidiaries and affiliated companies.  In addition, our subsidiaries and affiliated companies will not use your transaction and experience information to make marketing solicitations to you.

We may routinely collect or retain nonpublic information about you from the following sources: (1) Information we receive from you on application or other forms, such as your name, address, social security number, assets, and income;  (2) Information about your transactions with us, our affiliates, or others, such as your account balance, payment history, parties to transactions, and credit card usage; (3) Information we receive from a consumer reporting agency, such as your creditworthiness and credit history.

We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.

We are required by federal law to provide you with a copy of our Privacy Policy annually.

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you.  We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information. We do not provide information about you to anyone without first verifying who they are and whether they may have legal access to the information.  We train our employees to protect information we have about you.

When you end your customer relationship with us, or when we end our customer relationship with you, we will treat the information we have about you as if you were still our customer.